Privacy Policy

This Privacy Policy describes how Triad PC Repair of Lexington, Inc. doing business as Triad PC Support ("Triad PC Support," "we," "us," or "our") collects, uses, and shares information through this client portal website (the "Portal"). This policy applies to visitors and clients who access the Portal.

By using the Portal, you agree to the collection and use of information as described in this policy. This Privacy Policy covers the Portal only and does not govern data processing activities performed as part of our managed IT services (which is addressed separately in our Data Processing Agreement).

1. Who We Are

Triad PC Support is a managed service provider (MSP) serving small businesses in Lexington, NC and Davidson County.

• Legal Entity: Triad PC Repair of Lexington, Inc.
• Address: 202 N Main St, Suite A, Lexington, NC 27292
• Phone: (336) 237-0555
• Email: sales@triadpcinc.com

2. Information We Collect

We collect only the information necessary to provide and improve the Portal. This includes:

Information You Provide Directly

• Support Requests: Name, company name, email address, phone number, and description of your IT issue when you submit a support ticket.
• Contact Form: Name, email address, phone number, and message content when you contact us through the Portal.
• Service Verification: Email address when you request a service plan verification.

Information Collected Automatically

• Log Data: Standard web server logs including your IP address, browser type, pages visited, and timestamps. This data is used for security and diagnostic purposes only.
• Cookies: We use only essential, functional cookies necessary for the Portal to operate. We do not use advertising or tracking cookies. See Section 5 for details.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide support services: Routing and responding to your support requests and messages.
• To verify your service account: Confirming your current managed service plan and coverage.
• To communicate with you: Responding to inquiries, sending support updates, and sharing important service notifications.
• To improve the Portal: Analyzing aggregate usage patterns to improve usability and content.
• To comply with legal obligations: Retaining records as required by law or our service agreements.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. How We Share Your Information

We may share your information only in the following limited circumstances:

• Internal operations: With Triad PC Support staff and technicians who need the information to respond to your requests or provide services.
• Service providers: With trusted third-party vendors who assist in operating this Portal (e.g., hosting, email delivery). These vendors are contractually obligated to protect your information and may not use it for their own purposes.
• Legal requirements: When required by law, court order, or to protect the rights, property, or safety of Triad PC Support, our clients, or others.
• Business transfers: In connection with a merger, acquisition, or sale of assets, in which case the acquirer will be bound by this Privacy Policy or a policy at least as protective.

5. Cookies & Tracking

This Portal uses only essential functional cookies. We do not use advertising cookies, behavioral tracking cookies, or third-party analytics that track you across websites.

Essential cookies enable basic functions like navigation and form submissions. They do not track personal information across sessions or websites. You may disable cookies in your browser settings; however, doing so may affect Portal functionality.

We do not currently use Google Analytics or any third-party analytics service on this Portal.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. These include:

• Encrypted transmission (HTTPS/TLS) for all Portal pages
• Access controls limiting who can view submitted form data
• Secure email handling for support requests

Note: No method of internet transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately at sales@triadpcinc.com.

7. Data Retention

We retain information you submit through the Portal for as long as necessary to fulfill the purposes described in this policy, including:

• Support tickets and correspondence: Retained for the duration of the client relationship plus a reasonable period afterward for recordkeeping.
• Server logs: Typically retained for 30–90 days for security and diagnostic purposes.

You may request deletion of your personal information (see Section 8). We will honor such requests unless retention is required by law or legitimate business necessity.

8. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information. These may include:

• Access: The right to request a copy of the personal information we hold about you.
• Correction: The right to request correction of inaccurate information.
• Deletion: The right to request deletion of your personal information, subject to legal obligations.
• Opt-out: The right to opt out of certain uses of your information.

To exercise any of these rights, please contact us at sales@triadpcinc.com or by mail at our office address. We will respond within a reasonable timeframe.

9. Children's Privacy

This Portal is intended for business use only and is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the Portal after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:

• Email: sales@triadpcinc.com
• Phone: (336) 237-0555
• Mail: Triad PC Repair of Lexington, Inc., 202 N Main St, Suite A, Lexington, NC 27292